LMEP FM LTD
Privacy Policy
Last updated: 18 July 2026
This Privacy Policy explains how information is collected, used and protected when using the LMEP FM LTD maintenance and facilities management app.
1. Information we collect
We may collect account details, contact information, role and permission settings, customer and site information, job records, messages, uploaded documents, photos, reports, signatures, invoices, quotes, compliance records and activity needed to operate the platform.
2. How we use information
We use information to provide the maintenance and facilities management service, manage customer sites, schedule and track jobs, support engineer workflows, maintain compliance records, process reports and improve operational visibility.
3. Who can access information
Access is controlled by role. Customers can see relevant customer, site and job information. Employees, engineers, managers, administrators and directors can access the information needed for their responsibilities.
4. Sharing information
Information may be shared with authorised users, contractors, engineers, customers or service providers where required to deliver the service, maintain records, send communications or support the platform.
5. Documents, photos and reports
Uploaded files such as job photos, service reports, invoices, compliance documents and customer signatures are stored so they can be viewed, reviewed and retained as part of the maintenance record.
6. Retention
Records are retained for as long as needed for service delivery, legal, accounting, compliance, audit or customer record purposes. Records may be deleted or archived when they are no longer required.
7. Security
The app uses account access controls and role-based permissions to help protect information. Users should keep login details secure and only upload information required for legitimate business use.
8. Your rights
Depending on your location and relationship with LMEP FM LTD, you may have rights to request access, correction, deletion or restriction of your personal information, subject to legal and business record requirements.
9. Updates to this policy
This policy may be updated as the app, business processes or legal requirements change. The latest version will be available from the home page.
Contact
For privacy questions or requests, contact LMEP FM LTD through your normal company contact or through the app messaging process where available.